FREQUENTLY ASKED QUESTIONS
Sizing & Care
Q: How Do I Choose The Right Size?
A: We get this question a lot. To be honest, there is no "right" size! This is completely up to you. Though we do find that the SnuggleBuddy™ from 90cm-130cm is definitely more comfortable for a grown adult to snuggle with, just because of it being long enough!
Q: Is my SnuggleBuddy™ machine washable?
A: Yes, absolutely! They are suitable for a machine wash on cold water and mild spin cycle settings. We do not recommend throwing the SnuggleBuddy™ in a dryer though- it is best to leave them out to dry naturally.
Q: What is the SnuggleBuddy™ made of? Is it cruelty-free?
A: Our SnuggleBuddy™ is stuffed and made with cotton. And yes, definitely cruelty-free! I mean...look at our collection- we love animals obviously!
Q: I Just Received My SnuggleBuddy™... How Do I Get Rid Of The Wrinkles?
A: Our SnuggleBuddy™ is HUGE and to be able to ship it to you, we definitely are gonna have to vacuum pack it. Therefore, it might have wrinkles and lumps when you finally release it from the pack after its long journey. Don't worry - these wrinkles will ease out the longer the SnuggleBuddy™ is out of the pack. Remember to give it a good shake and pat down to let the lumps ease out as well!
Ordering & Shipping
Q: Do Sunday Snuggles Ship Internationally? How Much Does It Cost?
A: Yes we do! We also have free shipping for orders above US$80! For orders below US$80, we charge a flat shipping fee of just US$7.
*UPDATE as at 1 October 2020*
Due to the COVID-19 situation, there has been a steep increase in the costs to ship to Canada. As such, we regret to inform our dear Canadian customers that we are unable to provide free shipping until further notice.
Please refer to the rates below for shipping to Canada:
US$5 for orders above US$80
US$12 for orders below US$80
*We are continuously working with our logistics partners to find more affordable shipping options during this period, and seek your understanding if there are any unforeseen delays before your SnuggleBuddy™ arrives at your doorstep!
Q: How Long Would It Take For My SnuggleBuddy™ To Reach Me?
A: Please refer to our Shipping Info page for more information.
Q: How Can I Track My Order?
A: You will receive a confirmation email with a tracking number when your order is processed successfully. Just make sure your email is entered correctly when checking out. Please allow 1-3 business days for the order to be processed and shipped.
Q: Why Does My Tracking Link Not Reflect Any Movement?
A: It is common to take up to a week for any information to show up on the tracking status page. If it takes any longer than that, please write to us at email@example.com, and we'd have it checked out for you. Don't worry, we will get your SnuggleBuddy™ to you no matter what!
Q: What Is Your Refund Policy?
A: Please refer to our Refund Policy page for more information.
About Sunday Snuggles
Q: Where Are You Guys From? Where Do You Ship From?
A: The Internet! Kidding... The team running this store is based in New Zealand. To keep shipping fees affordable for most (and free for some), our SnuggleBuddy™ will be shipped from Asia where our factory and warehouse is because as you already know, we are reaallllyyyyy far down under! 😸