Shipping Info

Shipping Fees

We are proud to offer FREE Worldwide Shipping on all orders above US$80.

*UPDATE as at 1 October 2020*

Due to the COVID-19 situation, there has been a steep increase in the costs to ship to Canada. As such, we regret to inform our dear Canadian customers that we are unable to provide free shipping until further notice. 

Please refer to the rates below for shipping to Canada: 

US$5 for orders above US$80

US$12 for orders below US$80

*We are continuously working with our logistics partners to find more affordable shipping options during this period, and seek your understanding if there are any unforeseen delays before your SnuggleBuddy™ arrives at your doorstep!


Shipping Process

After your order is confirmed, we will process your order within 3 business days and will notify you again via email when your your order is successfully processed. During peak periods, please allow for up to 6 business days for order processing.
Once your order is processed, our factory will be getting ready to ship your order off to you. You will receive an email notification which will include a tracking number. Do allow up to 5 days for the tracker to reflect updates. Please note that in peak periods such as Black Friday / Christmas etc., it can take up to a week for your order to be shipped. 
Due to this current global situation, shipping might take just a little longer than usual. But please be rest assured that we are doing everything we can to ensure the delivery process to you is smooth and quick.

*Provided there are no issues with customs clearance or other issues such as wrong address or package being returned to depot due to unsuccessful delivery attempts etc.

To avoid unnecessary delays and re-delivery fees, please ensure that your shipping address is 100% accurate. 

Tracked Shipping

We want you to know where your SnuggleBuddy™ is when it is on its way to you. Every order will come with a tracking number once the order is successfully processed. So, just sit back and relax - you do not have to worry about your SnuggleBuddy™ getting lost! 👍 

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